SHIPPING & RETURN POLICY
The HMB Store (Brand by Light Dove Ministries)
Thank you for shopping at thehmbstore.com
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 14 days of the original purchase date. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 14 days.
- The product is in its original packaging.
- The product is neither used nor damaged.
- You have the receipt or proof of purchase.
- Shipping charges incurred in connection with the return of a product are non-refundable.
- You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from
- Refunds will not be issued until the product has been confirmed as received. Once received, every effort will be made to process the refund on the same day.
- A 15% restocking fee applies to all product returns.
- You obtained a Return Merchandise Number (RMN) from us.
Products that do not meet these criteria will not be considered for return.
- To obtain a Return Merchandise Number (RMN), contact us: By email: Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to: The HMB Store 11354 Pleasant Valley Rd Ste 275, Penn Valley, CA 95946
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular-priced items can be refunded.
Need help?
Contact us at sales@thehmbstore.com for questions related to refunds and returns.